Cancellation/Refund Policy and Privacy Policy

Cancellation and Refund Policy

For refunds, the following policy applies for dive tours and events:

For cancellation up to 48 hours of booking close date: Full refund
For cancellation 48 hours or less of booking close date: 90% refund
For cancellation after booking close date: 80% refund
For cancellation 24 hours or less of tour or event: 50% refund
For no show, no cancellation: No refund

For cancellations of a tour or event by Mar Scuba, we will credit your account for the full amount that can be used on another tour or event. Then, from your account, a refund may be requested.

Weather and Dive Conditions Policy

Sometimes mounting or rapidly changing weather conditions can force the cancellation of a dive tour. For typhoons and other types of storms (rain, high wind, etc.), we normally will know if cancellation will be necessary by 5 am the day of the tour. We will contact all participants via e-mail and/or telephone.

In a rare case, after we arrive at the dive site and the dive conditions are evaluated, the dives must be cancelled.

For weather related cancellations, we will credit your account for the full amount that can be used for another tour, event, or online ordering.

Calling the Dive (Cancelling the Dive)

Calling a dive is when the diver decides not to do a dive because the wave, current, or other conditions. It is important to dive within your abilities, training level, experience, level of comfort and not to exceed your personal limits. We fully support the diver and the decision to call a dive and will not pressure someone to dive when the diver is not comfortable about the conditions.

Privacy Policy

At this time, we are working on a comprehensive privacy policy. In the meantime, please be advised that we collect various information such as name, e-mail address, contact telephone number, etc. in order to communicate with you and to provide requested information. For tours, we also collect certification information such as certification level, number of dives, date and location of last dive so that we can determine the appropriate dive sites and locations.

For Emergency First Response (EFR), we collect various information such as name, e-mail address, contact information so that we can send reminders on the expiration of the Provider completion card (2 years validity) and advise of any changes in the Guidelines for cardiopulmonary resuscitation (CPR).